This informative Dementia Awareness training will give your employees relevant skills and tools they need to effectively approach every day interactions with your growing demographic of aging customers.
This workshop was specifically designed to introduce and better prepare front-line employees in the service sector to the awareness of Dementia. Your staff will gain knowledge about dementia and valuable insight into some of the challenges faced by those that are suffering with this disease. They will discover simple effective communication strategies and techniques that will effectively assist them in more challenging daily interactions with older customers both on and off the job. Strategies learned have been effectively used by health professionals for decades.
PROGRAM DETAILS
This program will help your employees
- Gain the skills they need to communicate more effectively to a growing market of older customers
- Learn valuable strategies and techniques that will achieve less miscommunication, less conflict and more harmony.
- Reduce stress and anxiety created by lack of knowledge or experience when encountering customers with cognitive disorders
- Learn 3 strategies that can be effectively used to minimize or diffuse difficult situations
WHO IS THIS COURSE FOR
This course was specifically designed for providers of products and services for age 60 plus customers.
PURCHASE OPTIONS
(TIY) TEACH IT YOURSELF WORK-SHOP TRAINING KITS
INCLUDES:
- DVD
- Facilitators guide
- Lesson plan
- Activity plan
OR
LEARN IT LIVE